Help centre ·Guide ·

How do units and pack sizes work?

A unit is a name and a short form. The bigger pack — a box of 12 — is set on the product.

Units is simply the list of ways you count things: a name and a short form, like Pieces / pcs or Kilogram / kg. Each is used across the whole company, and a unit a product already uses cannot be deleted.

The pack size lives on the product, not on the unit. Open the product and look at Units & packaging:

• Base unit — what the product is counted in. It locks once the product has transactions, because changing it would change what every past entry meant.
• Alternate unit — optional, for the bigger pack you buy or sell in. Type the name and how many base units it holds, for example box = 12 pcs, or carton = 24 pcs.

So one product can be counted in pieces and still be sold by the carton or the dozen.

Still not sure? Ask it in the chat in the corner — no account needed, and a person answers whatever the assistant can't.