Refund Policy
Last updated · Osama Saeed, trading as Caprastacks
Seven days from your first payment, refunded in full, no questions. After that, cancelling stops the next charge and the time you have already paid for runs out as normal.
The seven-day window
If Caprastacks is not right for you, write to osama@caprastacks.com within seven days of your first payment and we will refund it in full. You do not have to explain why.
It applies to the first payment on an account — the one that started your plan. We would rather you found out in the first week than stayed on something that does not fit.
After seven days
Cancelling stops the next charge. The period you have already paid for runs to its end and your access carries on until then. We do not refund part of a period you have used, and there is no pro-rata.
You keep everything either way. Every list and report exports to PDF or Excel, the account owner can export a company’s whole dataset, and that keeps working after a plan has run out. Getting your own books out is never something you have to pay for.
Renewals
A renewal is not covered by the seven-day window — it is the continuation of a plan you have already been using. What you get instead is a reminder before each charge, sent to the account owner, naming the date and the amount. Cancel any time before it and nothing is taken.
If a renewal is charged after you cancelled, that is our mistake and we will refund it. Write to us.
Where this does not apply
- A plan we set up for you under its own written terms — those terms decide, and they say so.
- An account suspended for breaking the terms.
This is not the only thing that governs a refund
Card payments for Caprastacks are sold through Paddle, which acts as Merchant of Record. Paddle is legally the seller for those payments: it takes the money, issues the invoice in its own name, and can issue a refund on its own decision without asking us.
Separately, consumer law in some countries gives you rights we cannot sign away — a cooling-off period, for example. Nothing on this page reduces your statutory rights under your own law. Where the law gives you more than we promise here, the law wins.
How to ask
Email osama@caprastacks.com from the address on the account, or use the chat on any page — it reaches the same person. Tell us which payment you mean; you do not need a reference number, we can find it.
We answer refund requests within two working days. A refund goes back to the card it came from, and how long it takes to appear is your bank’s business rather than ours — usually a few days.