Why can I not edit or delete a posted voucher?
Posted entries are permanent by design. Correct them by reversing and re-posting.
Once a voucher is posted it becomes part of the audit trail, so it is never edited or silently deleted — that is what makes the books trustworthy.
To correct a mistake, reverse the original and post a fresh, correct one. The reversal stays visible, so anyone reviewing the books can see what happened and when.
If the voucher has other records attached to it (a bill against a delivery, for example), remove those first — the app will tell you which ones.
Still not sure? Ask it in the chat in the corner — no account needed, and a person answers whatever the assistant can't.
How do I add a customer or a supplier?
Chart of accounts → New account → Type: Party, then say whether they are a customer, a supplier or both.
How do I enter my opening balances?
Opening balances carry your existing books into the app. Enter them once, before day-to-day work.
How do I record a payment I received or made?
Payments → New payment: pick the party, pick the cash or bank account, enter the amount.
How do I settle a small difference left on a customer or supplier balance?
Clear a rounding remainder, an agreed discount or a bad debt with Settle difference, rather than leaving it on the statement.