My trial balance does not look right
Balances are calculated from the entries themselves, so a surprise is almost always an opening balance or a date filter.
Balances here are never stored — they are added up from the actual entries every time you open a report, so they cannot drift out of step.
When a figure looks wrong, check in this order:
1. The date range on the report.
2. Your opening balances — a missing one shifts everything after it.
3. Whether an entry went to the wrong account. The account statement shows you every entry behind a balance.
If it still looks wrong, ask the team from this chat and we will look at it with you.
Still not sure? Ask it in the chat in the corner — no account needed, and a person answers whatever the assistant can't.
How do I see how much stock is in each warehouse?
Stock by warehouse: products down the side, warehouses across the top, as of a date you choose.
How do I see which products or customers make money?
Profitability shows gross profit grouped by product, by customer, or by invoice, over any date range.
How do I settle a small difference left on a customer or supplier balance?
Clear a rounding remainder, an agreed discount or a bad debt with Settle difference, rather than leaving it on the statement.
Which report answers my question?
Statement for one account, Trial balance to check the books, P&L for profit, Balance sheet for position.