My trial balance does not look right
Balances are calculated from the entries themselves, so a surprise is almost always an opening balance or a date filter.
Balances here are never stored — they are added up from the actual entries every time you open a report, so they cannot drift out of step.
When a figure looks wrong, check in this order:
1. The date range on the report.
2. Your opening balances — a missing one shifts everything after it.
3. Whether an entry went to the wrong account. The account statement shows you every entry behind a balance.
If it still looks wrong, ask the team from this chat and we will look at it with you.
Still not sure? Ask it in the chat in the corner — no account needed, and a person answers whatever the assistant can't.
How do I add a customer or a supplier?
Chart of accounts → New account → Type: Party, then say whether they are a customer, a supplier or both.
How do I enter my opening balances?
Opening balances carry your existing books into the app. Enter them once, before day-to-day work.
How do I record a payment I received or made?
Payments → New payment: pick the party, pick the cash or bank account, enter the amount.
How do I settle a small difference left on a customer or supplier balance?
Clear a rounding remainder, an agreed discount or a bad debt with Settle difference, rather than leaving it on the statement.